Kyoto, Japan, Higashiyama, Ryokan SAKANOUE | Faq |

Home » FAQ »
Can I change/add or skip meals?
We are sorry, we cannot.
How much will the cancellation fee?
Please refer to"Cancel and Changing Plan"
Usually,the cancellation fee will be charged for cancellation made within 7 days from your arrival dated.
Click HERE »
I haven’t received any booking confirmation.
Our booking system supports"automatic room reservation system".If you do not receive any confirmation within 24 hours,your request may not reach us for any reason. Please contact us directly.->Contact by phone or Fax
Can I refer to you by phone?
When you make a call,please make it between 8:00 and 20:00(local time)preferably.Otherwise,responsible person may not in service.It is advised to refer to our official"Sakanoue"Web site as to accommodation fees,since we are listed in various sites.
I’d like to go by car. Do you have any parking area?
We have our own parking lot for 3 cars free of charge.If it is full,we show you a toll parking in the vicinity.
I have a lot of baggage. Can I check the baggage?
We are pleased to look after your baggage before your check-in and after your check-out.
I have an infant. How much will be charged for him / her?
If he/she sleeps alongside an adult, no room fee will be charged. When he/she uses a bed, we’ll charge 3,000 yens as a bedding fee. Room fee for an infant or elementary-age guest is 50% and 70% of an adult fee, respectively. Charge of facilities 2000yen(Without tax.) From 0 years old to 3 years old.
Please refer to room fees for child guests for more information.
How about meals for children?
We offer special meal for children(3,622yens).Please order it upon booking.
I’d like to enjoy a night out. When is the lockup?
Although the curfew is 12:00 midnight,please ask an on-duty custodian to unlock for a later return.
What kind of environment is the vicinity of the hotel?
Located in Higashiyama, Kyoto, which is near Gion. Convenience stores in the vicinity, too.
Is there transportation service from the station?
We are sorry, we do not have any transportation service. The nearest station is JR Kyoto Station and please take City Bus 206 to Kitaoji Bus Terminal via Higashiyama, and get off at Higashiyama Yasui and 5-minute walk.
Is a dryer available in the guest room?
A dryer and other amenities (Yukata (Japanese pajamas), bath towel, face towel, toothbrush and so on) are prepared in your guest room. You may visit us light.
Can I stay without meals?
We are sorry,you cannot.Dinner and breakfast are included in the price of the room.
Could you call a tourist taxi?
Yes, we are pleased to do it.

Kyoto-style inn Sakanoue
502 Washio-cho Gion Shimogawara, Higashiyama-ku, Kyoto
[Phone] +81-75-561-1148 [FAX] +81-75-531-9770

Copyright(C) SAKANOUE All Rights Reserved.

Kyoto-style inn Sakanoue
502 Washio-cho Gion Shimogawara, Higashiyama-ku, Kyoto
[Phone] +81-75-561-1148 [FAX] +81-75-531-9770
Copyright(C) SAKANOUE All Rights Reserved.